These simple tips have helped many of our clients make the changes that make the difference.

Improve Your Listening Skills

  • Slow down; think before you respond.
  • Set a time for a conversation; bring your full attention to the speaker.
  • Use a 2:1 ratio; listen twice as long as you speak.signup for free leadership tips and news
  • Ask appropriate questions.

Ask More-Productive Questions

Phrase your questions in ways that gain insight:

  • What factors were taken into consideration?
  • Tell me about the alternatives you developed.
  • And?

Avoid judgmental questions, such as:

  • Why did you do that?
  • What were you thinking?

Instead ask questions like these:

  • Tell me about how you came to your decision.
  • What would you do differently now?

Understand What Motivates Your Team

  • Schedule informal meetings, preferably out of the office, to get to know each team member.
  • Ask what success looks like to them.
  • Ask to be told the story of when they have felt successful.
  • Ask how you can help make them be successful again.

Build In Time

  • Make and keep an appointment with yourself for one hour every week to plan, reflect and assess.
  • Set one or two small goals and track progress over a two-month period. Repeat.