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Onboarding Pays Off in Team Performance and Client Satisfaction

When high-performing employees are promoted into managerial positions their roles and responsibilities change dramatically. Frequently they lack the managerial skills needed to succeed.

The owner of one successful Web company promoted “Lane” into a project management position with managerial responsibilities. Soon thereafter, staff productivity declined and an established client started complaining. The owner recognized that this valued employee needed help with onboarding and engaged Longview Associates. 

During one-on-one sessions with Barbara Blake, Lane recognized the need to further develop his communication skills. In just a few weeks he learned to communicate in ways that empowered employees and created accountability. Productivity and morale rose. Lane also learned how to clearly set expectations and communicate them to his client. Not only did the complaints stop, the client contacted the business owner to sing Lane’s praises.

 The investment in Longview Associates' onboarding coaching paid off in multiple ways: The business owner retained a high performer, who transitioned into an effective manager; in turn, the new manager led and coached his team to high performance; and an unhappy client became an advocate for the firm.

(Name changed as per Client Confidentiality Agreement.)