LEADERSHIP CONSULTING SUCCESS STORIES
Onboarding Pays Off in Team Performance and Client Satisfaction
When high-performing employees are promoted into managerial positions
their roles and responsibilities change dramatically. Frequently they lack the
managerial skills needed to succeed.
The owner of one successful Web company promoted “Lane” into a project
management position with managerial responsibilities. Soon thereafter, staff
productivity declined and an established client started complaining. The owner
recognized that this valued employee needed help with onboarding and engaged
sessions with Barbara Blake, Lane recognized the need to further develop his communication
skills. In just a few weeks he learned to communicate in ways that
empowered employees and created accountability. Productivity and morale rose. Lane
also learned how to clearly set expectations and communicate them to his client.
Not only did the complaints stop, the client contacted the business owner to
sing Lane’s praises.
The investment in Longview Associates' onboarding coaching paid off in multiple ways: The business
owner retained a high performer, who transitioned into an effective manager; in
turn, the new manager led and coached his team to high performance; and an
unhappy client became an advocate for the firm.
(Name changed as per Client Confidentiality Agreement.)